Privacy Policy

Effective Date: January 27, 2025

At Merit Cleaners LLC, operating locally in North Carolina, we respect and value your privacy. This privacy policy outlines how we collect, use, and protect your personal information when you visit our website (www.meritclean.com) or engage with our services. By using our website and services, you consent to the practices described in this policy.

Please read this Privacy Policy carefully so you understand how we treat your personal information. By using any of our Services, or otherwise engaging with us, you confirm that you have read, understood, and agree to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services. If you have any questions, please email us at admin@meritclean.com

1. WHOSE INFORMATION WE COLLECT

We collect information from various individuals, which are described below:

• Website Visitors: Individuals who visit our website for information about our services.
• Consumers: Individuals who book or receive cleaning services through our platform.
• Cleaners: Independent contractors who provide cleaning services.
• Vendors: Third-party providers who assist in our operations.

2. INFORMATION WE COLLECT ABOUT YOU

We collect different types of personal information based on your interaction with our website and services. This information may include:

• Identifiers: Such as your name, email address, phone number, and postal address.
• Financial Information: Payment details when purchasing services, though payment card information is processed securely by third-party payment processors.
• Commercial Information: Records of services booked or requested, including service details such as frequency of cleaning, preferences, and payment history.
• Internet Activity Information: Data regarding your use of our website, including IP addresses, browser types, device data, and browsing activity.
• Geolocation Data: For tracking purposes and to estimate cleaning time, particularly if you are a Cleaner, to show your arrival time or job location.
• Audio/Visual Information: If you submit audio or video feedback, or contact us via our support channels, we may collect and store these communications.
• Professional or Employment-related Information: For Cleaners, this includes application details like prior addresses, work history, and background checks.

 

3. SOURCES FROM WHICH WE COLLECT PERSONAL INFORMATION

We collect personal information from:

• You: When you provide it directly through our platform, forms, or communications with us.
• Automated Technologies: We use cookies and other tracking technologies to collect information automatically when you interact with our Site.
• Third Parties: For example, payment processors, social media platforms, or vendors may provide us with your information.
• Public Records: If applicable, we may gather information from public records or other publicly accessible sources.

4. PURPOSES FOR WHICH WE USE YOUR PERSONAL INFORMATION

We use your information for the following purposes:

• To Provide Services: To facilitate booking and delivering cleaning services, process payments, and manage customer interactions.
• Customer Support and Marketing: To provide customer service, communicate with you, and send you promotional material, unless you opt out.
• To Improve Our Services: To enhance the quality of our services and gather feedback for improvements.
• For Legal Compliance: To comply with any legal obligations or business requirements, including dispute resolution and fraud prevention.
• Geolocation Data for Cleaners: With your consent, we may use geolocation data to estimate arrival times or track progress during cleaning jobs.

5. HOW WE MAY DISCLOSE YOUR PERSONAL INFORMATION

We may disclose your personal information in the following ways:

• With Your Consent: We may share your data with third parties if you explicitly consent.
• Service Providers: We share information with third-party vendors and service providers who help us operate the platform and provide services to you, such as payment processors, customer support, and marketing companies.
• Legal Obligations: We may share your information if required to comply with legal requests or to protect our rights or the rights of others.
• In Business Transfers: In the event of a merger, acquisition, or sale, your personal information may be transferred as part of the transaction.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and other tracking technologies to enhance your experience on our site and track usage patterns. You can manage your cookie preferences via your browser settings.

7. YOUR PRIVACY RIGHTS & ADDITIONAL DISCLOSURES FOR U.S. RESIDENTS

Depending on where you reside, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. You may also have the option to opt out of marketing communications or request restrictions on data usage.

For California residents, we provide additional disclosures under the California Consumer Privacy Act (CCPA). You may contact us to exercise your rights under the CCPA.

8. CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. DATA RETENTION AND SECURITY

We store personal information only for as long as necessary to provide our services, fulfill legal obligations, and meet business needs. We implement reasonable security measures to protect your information.

10. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated “Last Updated” date.

11. CONTACT INFORMATION

For any questions or concerns about our Privacy Policy, or to exercise your privacy rights, please contact us at:

Email: admin@meritclean.com